Privacy Policy

When you contact us via our website enquiry forms, email, phone or WhatsApp, we may collect: • Your name and company name • Phone number and email address • Product enquiry details, requirements and specifications • Industry and business type information We do not collect payment information, passwords or sensitive personal data through our website.

Information you provide is used exclusively to: • Respond to your product enquiries and provide quotations • Communicate with you about your orders and requirements • Send relevant product updates or promotional information (only if you have opted in) • Improve our products and services based on customer feedback We do not use your information for automated decision-making or profiling.

Our enquiry forms redirect to WhatsApp to send your enquiry details directly. When you use this feature: • Your message is sent through WhatsApp's platform, subject to WhatsApp's own privacy policy • We receive only the content of the message you send • Your WhatsApp number becomes visible to us as part of normal WhatsApp communication We use this information solely for responding to your enquiry.

Scaffold – Makers & Traders does not sell, rent or trade your personal information to any third parties. We may share information only in the following circumstances: • With our logistics and delivery partners to fulfill your order (limited to delivery-related details) • When required by law, court order or government authority • To protect our legal rights or the safety of our team and clients No data is shared with marketing companies, data brokers or unrelated third parties.

We retain your contact and enquiry information for as long as necessary to: • Fulfill your order and provide post-sale support • Comply with legal and tax obligations (typically 7 years as per Indian tax laws) • Maintain records of business transactions You may request deletion of your personal data by contacting us at inquiry.scaffold@gmail.com.

Our website may use basic cookies to: • Remember your preferences during your visit • Analyze traffic patterns to improve user experience We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings without affecting your ability to use our website.

We take reasonable precautions to protect your information from unauthorized access, disclosure or loss. These include: • Secure HTTPS communication on our website • Restricting access to customer data to authorized personnel only • Regular review of our data handling practices While we strive to protect your information, no internet transmission is completely secure. We encourage you to contact us directly for sensitive communications.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal data • Withdraw consent for marketing communications at any time • Lodge a complaint with the relevant data protection authority To exercise any of these rights, contact us at inquiry.scaffold@gmail.com or call +91 87588 97730.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.